Refund policy
Returns and Exchanges Policy
Last updated: March 11, 2026
At Jowmaat, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely satisfied, please review the terms below regarding returns and refunds.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
• be unused and in their original condition
• include all original packaging and tags
• not show signs of wear, damage, or alteration
We reserve the right to refuse returns that do not meet these conditions.
To request a return, please contact us at:
Once your request has been reviewed, we will provide instructions for returning the item.
Return Shipping
Unless the item arrives damaged or incorrect, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.
Please include your order number and photos of the issue so we can assist you as quickly as possible.
Non-Returnable Items
Returns may not be accepted for items that:
• have been used or worn
• are returned without original packaging
• show signs of damage caused after delivery
Order Cancellations
Orders may be cancelled only before they are processed for shipment. Once an order has been shipped, it cannot be cancelled.
Contact
If you have any questions regarding returns or refunds, please contact us at:
